Refund and Cancellation Policy

Effective August 25, 2026

Plyry provides on-demand digital AI-generation services funded through wallet credits. This Policy explains when credits or payment refunds may be available.

1. Digital delivery and cancellation

Wallet top-ups are delivered when credits appear in your account. A generation is delivered when processing completes and the output is made available. A submitted generation normally cannot be cancelled once processing begins.

2. Failed generations

If Plyry records a paid generation as failed before successful delivery, a manual refund review is opened. After verification, any approved generation charge is returned to your Plyry wallet. A wallet-credit return is not a refund to the original payment method.

3. Payment-refund eligibility

Completed wallet top-ups and successfully delivered generations are generally non-refundable except where required by law or where a duplicate, unauthorized, or materially defective transaction is confirmed. Promotional credits and used credits have no cash-refund value.

4. How to request review

Contact support within 14 days of the transaction and include your account email, payment or job reference, date, amount, and a description of the problem. Never send passwords or full card details. We may request information needed to verify the claim.

5. Decisions and timing

We aim to review complete requests within 10 business days. Approved payment refunds are sent to the original payment method where possible; banks and card networks may require additional processing time. Nothing in this Policy limits mandatory consumer rights. Contact us before filing a chargeback so we can investigate promptly.

6. Billing contact

Send refund or billing requests to hello@plyry.com.